faq

TICKET OFFICE

1.   I wish to come back a second day, how can I do?
2.   Can I leave and re-enter the Park the same day with the same ticket? Shall I pay for the parking once again?
3.   Are there reductions for peolpe over 65?
4.   What methods of payment do you accept?
5.   Do you have a Season Pass?

SERVICES

6.   Can I learn more about the miniatures?
7.   Do you have an infirmary?
8.   Do you have a luggage storage?
9.   Is it possible to organize special occasions (meetings, conventions, gala dinners, weddings, parties and birthdays) in your park?
10. What happens to lost items?
11. Are there drinking fountains throughout the Park?

PARKING

12. How much does it cost? And for the camper?

EAT

13. Is it possible to reserve lunch or dinner at one of your restaurants?
14. I suffer from coeliac disease: is there any food available suitable for my conditions?

ATTRACTIONS

15. Are attractions always open? In wintertime too?
16. Do you get wet in the Park? Are bathing costumes allowed?
17. If I fail the driving test at the Interactive Driving School, can I take the test again?

DISABLED PERSONS

18. Are there reductions for disabled people?
19. Is the Park accessible to disabled people on wheelchair?

FOR CHILDREN

20. Are there reductions for small children?
21. Have you got a baby?
22. Is there a baby-sitting area or service?
23. May kids board all the attractions?

DOGS

24. Are dogs allowed?

 

 

TICKET OFFICE

1.   I wish to come back a second day, how can I do?
Ask our Information Office located inside the park to personalize your ticket with your photo and bring your entry-ticket along when you come back.
SECOND DAY FREE... WHENEVER YOU WANT Regulation: click here to read all the general conditions to come back for free.

 

2.   Can I leave and re-enter the Park the same day with the same ticket? Shall I pay for the parking once again?
Before leaving the park for a short time, you can get a stamp on your hand from our Information Office. That way, you won't have to pay to get back in. And If you show us the receipt, you won't pay for the parking either! 

 

3.   Are there reductions for peolpe over 65?
Persons over 65 that come to the park in an organized group of at least 25 people pay only € 10.00*; there is in any case a reduced price (€ 16.00*) for those not in a group.
*High season rates 

 

4.   What methods of payment do you accept? 
The ticket office and the selling points within the Park accept the following payment methods, besides cash: ATM cards and Visa, Visa Electron, Mastercard, Maestro, CartaSì credit cards. Diners and American Express cards are not accepted. An ATM machine is available at the entrance. POS terminals are available at the selling points throughout the Park as well as the admission desks. 200 € and 500 € notes are not accepted.

5.   Do you have a Season Pass?
Of course we do, at a very convenient price too! Check out the SEASON PASS page to find out all the details.

SERVICES

6.   Can I learn more about the miniatures?
The miniatures amount to 238 in number, all described through anecdotes and historical information on our audio guide "PHONO SAPIENS", told by TV and movies celebrities. You can ask for it at the Information Point inside the Park, but... only if you speak Italian!

 

 

7.   Do you have an infirmary?
Yes, the Park includes an infirmary, complete with automated external defibrillator. And during the high season a doctor is present at all times.

 

8.   Do you have a luggage storage?
We apologise, but we do not have storage for luggage. However you can leave your belongings in your car and should you need to exit the Park, you can request a stamp before leaving which will allow you to re-enter on the same day.

 

9.   Is it possible to organize special occasions (meetings, conventions, gala dinners, weddings, parties and birthdays) in your park?
On demand we organize private and business events.

 

10. What happens to lost items?
Items lost and found within the Park grounds are delivered to the Park Information Point. They are kept there for a month and then donated to charity.

11. Are there drinking fountains throughout the Park?
Yes, there are: one next to Monte Bianco and one just outside Piazza Italia.

PARKING

12. How much does it cost? And for the camper?
The parking area is next to the park and costs:
scooters   € 2,00
cars        € 3,00
campers    € 5,00
bus  FREE.
We do not have parking areas with facilities for campers. 

EAT

13. Is it possible to reserve lunch or dinner at one of your restaurants?
A reservation is necessary if you are an organized group of at least 25 people. In other cases, it is not possible to reserve. Check if the park is open.

 

14. I suffer from coeliac disease: is there any food available suitable for my condition?
We have lasagna, pizza and cream and ham tortellini's, all certified by DS company, available at Monterosa's and Pizzeria Italia Restaurant.

ATTRACTIONS

15. Are attractions always open? In wintertime too?
Most attractions make a break between 1:00 and 2:00 p.m., during the period they are in operation. In wintertime all attractions as well as mini shows, bars and restaurants are not in operation: the Miniatures area is the only area open to visit.

 

16. Do you get wet in the Park? Are bathing costumes allowed? 
If you're riding on CANOE you may get some splashes, but if you really want to have water fun, you can't miss CANNONACQUA, where you'll get soaking wet!
Topless costumes as well as entering attractions wearing wet clothes are both forbidden... even if you can sport a body to die for! We suggest you bring some spare clothes with you, so that you can safely enter and enjoy all attractions wearing dry clothes.

 

17. If I fail the driving test at the Interactive Driving School, can I take the test again?
You will be allowed to make a second tour, but to get your driving license you will have to wait for your next visit. In the meantime you can practice and watch out for road signs...even when you are in the car with your mom and dad!

DISABLED PERSONS

18. Are there reductions for disabled people?
Visitors with disabilities have free entry and their companions (one companion per disabled visitor) enter at a reduced price (€ 16,00). 

 

19. Is the Park accessible to disabled people on wheelchair?
The Miniatures area is safely accessible to wheelchairs, and so are the attractions of the Park, with the only exception of the Sling Shot one. Check out the dedicated signs at the entrance of each attraction, or ask our staff. Toilets accessible to disabled people are available at the entrance and next to Venezia.

 

FOR CHILDREN

20. Are there reductions for small children?
Children benefit from special reductions: up to 1m tall they enter free; from 1m to 11 years of age they pay reduced rate (€ 16.00*).
On Monday special offer Family Day.
*High season rates 

 

21. Have you got a baby?
For your little ones we have comfortable high chairs in our restaurants and changing facilities in the toilets.

 

22. Is there a baby-sitting area or service?
There are areas equipped with games for children inside the park, in addition to the special attractions, but we do not provide a baby-sitting service. 

 

23. May kids board all the attractions?
We are required to comply with the following regulations set out by the Provincial Supervisory Committee:
CANOE - Access forbidden to children shorter than 90 cm; children up to 11 years of age can get access only if escorted by an adult. Each canoe accommodates up to 4, so just 1 adult is all it takes to make 3 children happy!
SLING SHOT attraction - Access forbidden to children under 14 and adults over 55 years of age; children between 14 and 17 can get access with authorization signed by an adult; adults between 18 and 55 will have to vouch for their good health before getting access. In all cases, if you wish to have a second ride, you will have to wait a minimum of two hours before the next one!
INTERACTIVE DRIVING SCHOOL - Children under 6 and over 12 cannot get access: we apologize, but this attraction is for young pilots only!
PLAY STOKKE - It is divided into 2 sectors, one for children between 0 and 5, and one for children from 6 to 11.
PANORAMIC TOWER - Children shorter than 105 cm cannot get access, even if accompanied by mom and dad!

 

DOGS

24. Are dogs allowed?
Your four-footed friends are welcome provided you keep them on a leash at all times, and they wear a muzzle if they are large dogs. In addition, for safety reasons they are not allowed on the attractions. They can wait for you close by. Please remember you are required to clean after your dog!