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FAQ

Faq

TICKET OFFICE

1.   I wish to come back for free a second day, how can I do?
2.   Can I leave and re-enter the Park the same day with the same ticket?
3.   Are there reductions for peolpe over 65?
4.   What methods of payment do you accept?

SERVICES

5.   Do you have a first aid service?
6.   Do you have a luggage storage?
7.   Is it possible to organize special occasions (meetings, conventions, gala dinners, weddings, parties) in your park?
8. What happens to lost items?
 

PARKING

9. How much does it cost and where can I pay it?

EAT

10. Is it possible to reserve lunch or dinner at one of your restaurants?
11. I suffer from coeliac disease: is there any food available suitable for my conditions?

ATTRACTIONS

12. Are attractions always open? In wintertime too?
13. Do you get wet in the Park? Are bathing costumes allowed?
14. If I fail the driving test at the Interactive Driving School, can I take the test again?

DISABLED PERSONS

15. Are there reductions for disabled people?
16. Is the Park accessible to disabled people on wheelchair?

FOR CHILDREN

17. Are there reductions for small children?
18. Have you got a baby?
19. Is there a baby-sitting area or service?

20. May kids board all the attractions?

DOGS

21. Are dogs allowed?

 

 

TICKET OFFICE

1.  I wish to come back for free a second day, how can I do? 
On your first visit validate your entrance ticket at the automatic counter.
With just a simple click your photo will be saved in the system database and you may come back for free on a second day at your choice during the season.
For tickets validated in these days 17,18 of March and from March 24th till November 4th 2018.

"Second day FREE… whenever you want" Regulation: click here to read all the general conditions. 

 

2.   Can I leave and re-enter the Park the same day with the same ticket?
Once you leave the Park you can not come back with the same ticket on the same day. 

 

 

3.   Are there reductions for peolpe over 65?
Persons over 65 that come to the park in an organized group of at least 25 people pay only € 12.00*; there is in any case a reduced price (€ 17.00*) for those not in a group.
*High season rates 

 

4.   What methods of payment do you accept? 
The ticket office and the selling points within the Park accept the following payment methods, besides cash: ATM cards and Visa, Visa Electron, Mastercard, Maestro, CartaSì credit cards. Diners and American Express cards are not accepted. POS terminals are available at the selling points throughout the Park as well as the admission desks. 200 € and 500 € notes are not accepted.

SERVICES
 

5.   Do you have a first aid service?
Yes! Just for small medications. It is run by non medical staff which cannot give prescriptions. It’s also complete with an automated external defibrillator to be used by our trained personel.

 

6.   Do you have a luggage storage?
We apologise, but we do not have storage for luggage. 

 

7.   Is it possible to organize special occasions (meetings, conventions, gala dinners, weddings, parties) in your park?
On demand we organize private and business events.

 

8. What happens to lost items?
Items lost and found within the Park grounds are delivered to the Park Information Point. They are kept there for a month and then donated to charity.

 

PARKING

9. How much does it cost and where can I pay it? 
The parking area is next to the park and costs:
scooters   € 3,00
cars        € 3,00
campers    € 5,00
bus  FREE.
We do not have parking areas with facilities for campers. 

Parking tickets can be paid for before leaving park either at the Information desk or at the “Emporio di Dante” shop, located at the park’s exit. 

EAT

10. Is it possible to reserve lunch or dinner at one of your restaurants?
A reservation is necessary if you are an organized group of at least 25 people. In other cases, it is not possible to reserve. Check if the park is open.

 

11. I suffer from coeliac disease: is there any food available suitable for my condition?
We have lasagna, pizza and cream and ham tortellini's, all certified by Schar company, available at Osteria Italia; 
lasagna always by Schar at Self Service San Marco; gluten free ice-creams at our bars. 

ATTRACTIONS

12. Are attractions always open? In wintertime too? 
The attractions are in operation on 17,18 of March and every day from 24th of March  till 30th of September, during the October’s weekends and from 31st of October to 4th of November.
Attractions are operating from 10.30 a.m to 6 p.m., except in this period:
- from 31st of October to 4th of November they are operating from 10.30 a.m. to 4 p.m.;

From 19 to 23 of March and in wintertime some attractions are operating from 10.30 a.m. to 4 p.m.

Click here for the Calendar

 

 

13. Do you get wet in the Park? Are bathing costumes allowed? 
If you're riding on OLD SAWMILL you may get some splashes, but if you really want to have water fun, you can't miss CANNONACQUA, where you'll get soaking wet!
Topless costumes as well as entering attractions wearing wet clothes are both forbidden... even if you can sport a body to die for! We suggest you bring some spare clothes with you, so that you can safely enter and enjoy all attractions wearing dry clothes.

 

14. If I fail the driving test at the Interactive Driving School, can I take the test again?
You will be allowed to make a second tour, but to get your driving license you will have to wait for your next visit. In the meantime you can practice and watch out for road signs...even when you are in the car with your mom and dad!

DISABLED PERSONS

15. Are there reductions for disabled people?
Visitors with disabilities have free entry and their companions (one companion per disabled visitor) enter at a reduced price (€ 17,00). 

 

16. Is the Park accessible to disabled people on wheelchair?
The Miniatures area is safely accessible to wheelchairs, and so are the attractions of the Park. Check out the dedicated signs at the entrance of each attraction, or ask our staff. Toilets accessible to disabled people are available at the entrance and next to Venezia.

 

FOR CHILDREN

17. Are there reductions for small children?
Children benefit from special reductions: up to 1m tall they enter free; from 100 to 140 cm in height they pay reduced rate (€ 17.00*).
*High season rates 

 

18. Have you got a baby?
For your little ones we have comfortable high chairs in our restaurants and changing facilities in the toilets.

 

19. Is there a baby-sitting area or service?
There are areas equipped with games for children inside the park, in addition to the special attractions, but we do not provide a baby-sitting service. 

 

20. May kids board all the attractions?
We are required to comply with the following regulations set out by the Provincial Supervisory Committee:
OLD SAWMILL - Access forbidden to children shorter than 90 cm; children up to 11 years of age can get access only if escorted by an adult. Each canoe accommodates up to 4, so just 1 adult is all it takes to make 3 children happy!
INTERACTIVE DRIVING SCHOOL - Children under 6 and over 12 cannot get access: we apologize, but this attraction is for young pilots only!
PLAY MART - It is divided into 2 sectors, one for children between 0 and 5, and one for children from 6 to 11.
PANORAMIC TOWER - Children shorter than 105 cm cannot get access, even if accompanied by mom and dad!

 

DOGS

21. Are dogs allowed?
Your four-footed friends are welcome provided you keep them on a leash at all times, and they wear a muzzle if they are medium or large dogs. In addition, for safety reasons they are not allowed on the attractions. They can wait for you close by. Please remember you are required to clean after your dog!

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